Refund policy

Last updated: October 13, 2026

At Joe & Mey, a hat and accessories store in Levallois-Perret, just outside Paris, you have 14 days to change your mind about an online purchase. Returns are free in store, or take just a few clicks on our returns portal. Everything is also explained on our Shipping and returns page.

How to return an item

1. Log in at joeandmey.com/a/return with your order number and the email address used at checkout.
2. Choose store credit, an exchange or a refund.
3. Ship it: the Chronopost label is generated automatically; drop the parcel off at a Chronopost pickup point.
4. All done: store credit, new item or refund, within the business days following receipt of the parcel.

Store credit, exchange or refund

Store credit (recommended)

Free return label. Store credit is issued as soon as we receive the parcel, has no expiry date and can be used online or in store.

Exchange

Same model in another size or color, subject to stock on receipt. Free return label; shipping the new item costs €3.95 to a pickup point or €6.95 to your home (free for in-store pickup or for an exchange made in store).

Refund

€7 is deducted for the return label (€0 if you bring the item back to the store). The item and the original shipping costs (standard rate) are refunded to your payment method as soon as we receive the parcel.

These three options also apply to sale items and to items bought online with a promo code.

Free returns in store

No label, no fees: at 43 rue Marius Aufan, 92300 Levallois-Perret, with the item and your order confirmation. Exchanges are made on the spot. The store is open Monday to Friday from 10 am to 7 pm and on Sunday from 10 am to 1 pm; it is closed on Saturday.

Conditions

• 14 days from receipt of the order.
• Items clean, not worn outdoors, with their tags and in their original packaging (box or gift set).
• Personalized items and items bought in store during a clearance sale can be neither returned nor exchanged.

Returning the item yourself

Without using the portal: enclose a note with your name, order number and reason for return, then send the parcel to Joe & Mey, 43 rue Marius Aufan, 92300 Levallois-Perret, France. Shipping costs are at your expense; for an exchange, we cover the cost of sending the new item; for a refund, nothing is deducted. Outside mainland France, please contact us before sending.

Defective or damaged item

Write to us with your order number and photos: exchange or full refund, with no return costs. Your legal guarantees are detailed in our terms of sale.

Frequently asked questions

How long does it take to process my return?

2 to 5 business days after we receive the parcel. Store credit is immediate; a bank refund may take a few more days.

Can I try the item on at home?

Yes, indoors, keeping the tags on and avoiding any contact with makeup. The item must come back in perfect condition.

I no longer have my order email?

Write to us with your name, address and the approximate date of your order.

Can I exchange an online purchase in store?

Yes, in Levallois, free of charge, with the item and the order confirmation.

The size or color I want is sold out?

We will offer you store credit or a refund. The sooner you send it back, the better your chances of finding what you want. To choose the right size next time, see our size guide.

Contact

Email: contact@joeandmey.com · Phone and WhatsApp: +33 7 66 49 66 06. We reply within 24 business hours, Monday to Friday, 10 am to 7 pm (Paris time).