Shipping and returns
Fast shipping, easy returns
Everything you need to know about shipping your order, and about returns, exchanges and refunds.
Fast shipping, in France and Europe
Orders are prepared in Levallois and shipped within 24 business hours, Monday to Friday.
14 days to change your mind
Free returns in store, or in a few clicks on our online portal.
-
01
I log in
At joeandmey.com/a/return, with my order number and the email address used at checkout.
-
02
I choose
Store credit, exchange or refund, whichever suits me.
-
03
I ship
The Chronopost label is generated automatically: I drop the parcel off at a Chronopost pickup point.
-
04
All done
Store credit, new item or refund, within the business days following receipt of the parcel.
Store credit, exchange or refund
You choose on the portal. Costs depend on the option you select.
Store credit
- Free Chronopost return label
- Credit issued as soon as the parcel arrives
- No expiry date
- Valid online and in store
Exchange
- 100% free Chronopost return label
- Same model, subject to stock on receipt
- New shipment: €3.95 to a pickup point, €6.95 to your home
- In-store pickup: €0
Refund
- The €7 = Chronopost return label
- €0 if refunded in store
- Item and original shipping (standard rate) refunded
- To your payment method, as soon as the parcel arrives
Sales and promo codes included. All three options also apply to sale items and items bought online with a promo code. Only purchases made in store during a clearance sale can be neither returned nor exchanged.
Return or exchange in store
Bring the item back to Levallois, just outside Paris, with your order confirmation: it’s free, and the exchange is made on the spot.
Directions →Sunday, 10 am – 5 pm
Closed on Saturday
Return conditions
14 days
From receipt of your order.
In perfect condition
Clean, not worn outdoors, with its tags and in its original packaging (box or gift set).
Exclusions
Personalized items, and purchases made in store during a clearance sale.
Returning it yourself
Prefer to send the parcel yourself? No problem. Outside mainland France, please contact us before sending.
-
1Enclose a note with your name, your order number and the reason for the return.
-
2Send the parcel to Joe & Mey, 43 rue Marius Aufan, 92300 Levallois-Perret, France.
-
3Shipping costs are at your expense. For an exchange, we cover the cost of sending the new item; for a refund, nothing is deducted.
Frequently asked questions
How long does it take to process my return?
2 to 5 business days after we receive the parcel. Store credit is immediate; a bank refund may take a few more days.
Can I try the item on at home?
Yes, indoors, keeping the tags on and avoiding any contact with makeup. The item must come back in perfect condition.
My item is defective or damaged?
Write to us with your order number and photos: exchange or full refund, with no return costs.
My parcel arrived damaged?
Report it to the carrier and write to us promptly with photos of the parcel and the item.
I no longer have my order email?
Write to us with your name, address and the approximate date of your order.
Can I exchange an online purchase in store?
Yes, in Levallois, free of charge, with the item and the order confirmation.
The size or color I want is sold out?
We will offer you store credit or a refund. The sooner you send it back, the better your chances of finding what you want.
I live outside mainland France?
You return the item by your own means: please contact us before sending.
A question?
We reply within 24 business hours, Monday to Friday, 10 am to 7 pm (Paris time).